Recently, there have been reports that Chagee sets a strict upper limit on the number of negative reviews for its stores: no more than three negative reviews per ten thousand orders, otherwise the pay of all staff will be affected. Although the brand responded that this claim is untrue, discussion around its assessment mechanism continues. From store tier classification to employee performance deductions, from visiting customers to beg for review deletion to paying teams to handle them, a series of practices reflects the tea beverage industry's extreme sensitivity to customer reviews amid rapid expansion. This article will sort out the sequence of events, employee disclosures and the official response, and explore the management logic and controversies behind this assessment method. [more…]

Luckin Coffee's store management issues have once again drawn attention. Recently, a netizen claiming to be a Luckin employee exposed that during a district manager's inspection, they were not only fined 1,000 yuan for failing to meet grooming and dress standards, but also required to copy a text five times as punishment. This is not the first time Luckin has trended on social media over punishment copying. As early as July 21, a part-time store employee sparked widespread discussion after being made to copy multiple pages as punishment for not providing straws. Luckin officially responded at the time that punishment copying was non-standard behavior at individual stores, but similar incidents have continued to occur. Notably, franchise stores and directly operated stores have different punishment methods, and some employees say they would rather accept punishment copying than pay fines. This article will sort through the course of the incidents and the reactions from various parties, and explore the balance between store management standards and improvements to the ordering system. [more…]

Recently, a former employee of a HEYTEA franchise store publicly shared on social media their experience of unfair employment treatment, quickly sparking heated discussion among netizens. The employee posted clock-in records and chat screenshots, pointing out that they had worked overtime for a long time without ever receiving overtime pay, but were instead deducted 700 yuan for being late, and the promised base salary did not match reality. More notably, the franchise store's autonomy in salary management made it difficult to protect employee rights, bringing the disparity in treatment between directly operated stores and franchise stores to the surface. This article summarizes the course of events and various viewpoints for reference by coffee industry practitioners. [more…]

Recently, a rap lyric written by a Manner employee has sparked widespread discussion on social media. With candid words, the lyrics depict the real daily lives of baristas—catching early buses, strict attendance checks, pay disparities, and single-handedly coping with the intense pressure of sudden order surges—resonating strongly with many current and former employees, while also drawing outside skepticism over whether the post exaggerates the situation. This article examines the workplace details behind the lyrics, reconstructs the work pace and emotional challenges faced by Manner's workers, and explores the common circumstances of frontline staff at chain coffee brands. [more…]

Recently, the well-known Guangzhou tea beverage company Chali Group has been exposed by multiple netizens for allegedly owing employee wages and housing provident fund contributions, sparking widespread attention. According to a report by Yangcheng Evening News, some employees reported that their salaries for August and September were long overdue, and although the personal housing provident fund portion was deducted from their wages, it was not actually paid. In addition, some job applicants claimed that the company conducted unauthorized personal credit checks on them. Although Chali responded that some of the information was untrue and said it had communicated with the poster and reached an agreement, discussions about the unpaid wages continue to intensify on social platforms, and the truth of the matter and subsequent developments are worth watching. [more…]

Recently on social platforms, many part-time Luckin employees have posted about reduced shifts and monthly pay of only around two thousand yuan, drawing attention. After winter arrives, Luckin stores control part-time working hours, and it is not uncommon for only five hours to be scheduled in a day and only three or four days of work in a week. At the same time, Luckin baristas also have to face strict quality control inspections known as "nightmares," hand damage caused by frequent handwashing and sanitizing, and unpaid overtime of anywhere from a dozen minutes to an hour after closing. This article, based on real feedback from part-time employees, sorts through Luckin stores' quality control system, closing procedures, and part-time employment system, presenting a little-known side behind the barista position. Front Street Coffee also continues to pay attention to the real situation of workers in the coffee industry, providing enthusiasts with diverse perspectives. [more…]

Recently, coffee brand Seesaw was exposed for owing wages to about 75 employees in the Shanghai region, involving both store and back-office staff. Former employees reported that since late last year, wage payments have been irregular, and social security and housing fund contributions have also been suspended, while founder Wu Xiaomei has "read but not replied" to employees' demands. At the same time, Seesaw's nationwide store count has shrunk dramatically, with only 49 stores remaining, and some stores have closed due to material shortages and cut-off supplies of ingredients. This article reviews the course of the incident and the employees' experiences, and retains relevant recommendations from Front Street Coffee. [more…]

Recently, Luckin Coffee posted recruitment posters in Hong Kong, hiring store managers, assistant store managers, and baristas for areas such as Yau Tsim Mong and Central, with pay ranging from HK$65 per hour to HK$30,000 per month. The job requirements specifically note that applicants must understand Cantonese, and non-Hong Kong residents must hold an HKID to apply. Once the news broke, netizens were both looking forward to 9.9 yuan coffee coming south and engaging in heated discussions about Hong Kong salaries and the cost of living. At the same time, Cotti and Luckin's expansion paths in the SAR and overseas have once again drawn attention. [more…]

Manner Coffee attracts numerous baristas to submit their resumes with its specialty coffee positioning and attractive salaries, but a large number of current employees can be seen on social media strongly discouraging newcomers from joining. From high pay to professional training, Manner's recruitment conditions appear superior, yet issues such as the actual expenses during training, the assessment mechanism, and store management have gradually come to light. This article sorts out the real situation of Manner's barista positions, reveals the hidden concerns behind the high salary, and helps coffee enthusiasts and practitioners gain a more comprehensive understanding of this chain brand's employment situation. [more…]

The unionization movement at Starbucks in the United States continues to gain momentum. A video exposed by More Perfect Union shows interim CEO Howard Schultz referring to unions as an "outside force" trying to disrupt Starbucks and expressing dissatisfaction with part-time partners. Meanwhile, a BTIG survey indicates that most consumers will not change their consumption habits because of unionization. Starbucks has more than 9,000 stores in the United States, of which more than 200 have applied for union elections. Schultz has historically opposed unions and once lobbied against the Employee Free Choice Act. The video triggered a large number of negative comments, with employees complaining about pay cuts and emotional belittlement. Under the heavy pressure of post-pandemic supply crises, inflation, and pandemic prevention measures, Starbucks cut costs but did not improve pay and benefits, prompting partners to seek a channel for union negotiations. After Schultz returned, he suspended stock buybacks, but part-time and union partners were excluded from benefits. This incident sparked widespread discussion. [more…]

Recently, Chayan Yuese has frequently appeared on Weibo's trending topics due to employee salary issues, sparking widespread attention. The incident began when employees complained about low wages and reduced working hours, which subsequently led to a heated argument between company executives and employees in a group chat, even prompting founder Lü Liang to personally apologize. According to revelations, Chayan Yuese has internal problems such as chaotic management and severe classism, with the number of employees leaving the group once reaching over two hundred. Although the official response stated that the number of people leaving the group was about 87 and explained that the salary adjustment was a special arrangement during the pandemic, netizens did not buy it. As a leading brand in new Chinese-style tea drinks, this turmoil at Chayan Yuese has not only exposed internal conflicts but also triggered profound public reflection on brand management and corporate culture. [more…]

Manner Coffee has been thrust into the spotlight of public opinion due to three incidents of conflicts between staff and customers that occurred over two consecutive days. The brand issued an apology statement through its official Weibo in the evening, pledging to make improvements, but netizens did not accept the content of the statement, especially expressing dissatisfaction over the lack of a clear response to the incident in which "a customer broke into the bar area and assaulted a staff member." At the same time, the content of Manner's two official Douyin accounts has been completely cleared, sparking further speculation. Behind the incidents, media investigations and revelations from former employees have exposed that under Manner's rapid expansion, frontline baristas face high-intensity work, heavy psychological pressure, and an unreasonable compensation system. As one of the few brands in the industry with a thousand stores that still insists on using semi-automatic espresso machines, how Manner can strike a balance between efficiency, quality, and employee rights has become an urgent issue to be resolved. [more…]

Recently, a leak about Manner Coffee's discounted wages during the pandemic sparked heated discussion on social media. The leak claimed that Manner required employees to choose between two compensation options: hourly basic pay, or 80% of Shanghai's minimum wage of 2,072 yuan. The incident quickly trended on Weibo, and Manner subsequently issued a statement identifying two former employees as having made false claims, and said it had reported the matter to police to pursue criminal and civil liability. The statement also detailed wage payment standards during the pandemic, saying its treatment was far above Shanghai's minimum wage, and implicitly suggested that employees of competitor Mstand Coffee were involved. This article reviews the course of the incident, both sides' accounts, and lawyers' views, and explores the legality of barista pay during the pandemic and the state of the industry. [more…]

After the National Bureau of Statistics released the 2023 average annual wage data for urban unit employees, a blogger compiled the monthly salaries of baristas at chain coffee brands in first-tier cities. The results showed that the highest-paying brand was not a well-known one like Starbucks or Luckin, but NIO, the coffee brand under NIO Motors, whose job postings listed a monthly salary of 9 to 13k with 13 months' pay. Behind the high pay, however, the job description was vague about the work content, and former employees revealed that the role actually required extra tasks such as event execution, taking photos, looking after children, and chatting with customers. At the same time, the average pay for baristas in China is only 5,084 yuan, with a median of 5,000 yuan, and part-time hourly wages generally range from 15 to 30 yuan, even lower than those of hourly workers and domestic helpers. Chain brands rely on stable equipment, which lowers their requirements for baristas' professionalism, while independent stores are under pressure amid fierce competition, leaving baristas with increasingly narrow room for seeking higher pay and promotion. [more…]

Recently, a social media post about Luckin Coffee's salary and benefits for barista recruitment in Hong Kong sparked widespread discussion. The post noted that full-time baristas at Luckin in Hong Kong are entitled to paid statutory holidays, MPF, and annual leave after three months of employment, while the recruitment information for part-time positions did not explicitly mention MPF contributions. This detail quickly ignited enthusiastic discussion among Luckin workers in mainland China, with many expressing mixed feelings after comparing the treatment in the two places. However, clarification from Hong Kong netizens offered another layer of interpretation—the MPF is fundamentally an employer's statutory responsibility, not an extra benefit. This cross-border discussion reflects differences in awareness of labor rights. Front Street Coffee continues to follow developments in the coffee industry and brings you in-depth analysis. [more…]

In the food and beverage industry, coffee shops face all kinds of customer feedback every day, and negative reviews are undoubtedly the most exasperating part of it all. As a chain brand far ahead of its rivals in both store count and sales in China, Luckin Coffee has received some truly absurd negative reviews. From "freezing hands" to "my ex," from "the label wasn't stuck on straight" to "because he's so handsome it got to me," these complaints not only catch staff off guard but also reflect the pressure frontline employees bear now that the rating system is tied to performance. This article rounds up those hilarious yet heartbreaking screenshots of Luckin reviews from Xiaohongshu, and amid the laughter, calls on consumers to show a little more empathy. One less negative review means one less heartbroken person in the world. [more…]

Luckin Coffee is known for its fast order fulfillment, but recently customers have complained that employees scan codes to mark orders as ready in advance, before the drinks are actually completed. In response, Luckin's headquarters has begun strictly cracking down on such violations. Once auditors discover early order fulfillment, the store will directly have 100 baseline points deducted, causing the performance of all staff to suffer and requiring the store to close for rectification. Faced with the new policy, employees are caught in a dilemma: fulfilling orders early may lead to heavy penalties, while not doing so causes the on-time fulfillment rate to drop noticeably. In understaffed stores, baristas are forced to make a difficult choice between "performance point deductions" and "ugly data," and work pressure has surged. This article compiles feedback from employees in various regions to present the real store ecosystem under Luckin's new rules. [more…]

Luckin Coffee is known for its tidy stores, but recently many employees have spoken out on social media, reporting that quality control inspection standards are overly meticulous, with strict deductions even for hard-to-reach corners such as pipes along walls and dust on chandeliers. From rusted screws on paper towel dispensers to loose threads on aprons, the tediousness of the inspection items has sparked complaints from workers, who bluntly say they are expected to "clean the prep area like an operating room." This article will sort out the focal points of the controversy over Luckin's hygiene inspections, explore whether, under existing store decoration conditions, the requirement of spotlessness is realistic, and present employees' complex attitudes toward food hygiene inspections. [more…]

The 10th of each month is payday at Manner Coffee, and this year that day happened to coincide with the payout date for the 2024 year-end bonus. What should have been a day of double celebration instead turned into an anxious wait that kept many baristas awake all night. Some had their bank accounts credited on time, while others received only their January salary, with no sign of the year-end bonus. Even more puzzling was that some newcomers who had just joined two days earlier received bonuses, while store manager-level veteran employees who had worked diligently for years came away empty-handed. Within the company, accounts differed: HR explained it away as warning notices or policy adjustments, but employees pushed back. What exactly triggered this year-end bonus payout controversy? And why are the standards so unclear? [more…]

Recently, a customer post titled "MStand Coffee is bitter" sparked widespread resonance among current employees on social media, and the comment section quickly turned into a "complaints camp" for MStand baristas. Customers complained that during peak hours only two staff members were on duty, wait times were too long, and management was chaotic, while employees revealed deeper problems: over the past two to three months, management has frantically controlled labor efficiency, so even full-time baristas cannot get full shifts, and the perfect attendance bonus exists in name only; New Year benefits are missing, and adjustments to the salary structure are accused of being a disguised pay cut; even more harshly, every employee must complete "one stored-value card and four packages" each day, otherwise they have to write a report, review surveillance footage, and analyze the reasons. Frontline baristas mock themselves, saying they cannot tell whether they are making coffee or doing sales. This article will fully present this collective employee complaint triggered by a customer's voice. [more…]